Key insights:
- Customer dissatisfaction with the auto showroom experience is at 81%.
- The only potential problem for Vroom is that its business model is increasingly becoming the industry standard.
Two years ago, Gallup surveyed 1,000 Americans to find out which professions they trusted the most—and the least. At the top: nurses. And nearly at the bottom of a very long list was the car salesman, with a mere 8% of consumers viewing them as trustworthy. Indeed, the only job that ranked worse was being a member of Congress.
