Chatbots Can Make as Many Sales as Humans

But there's an ethical catch to it, a new study finds.

Sprint Uses Chatbots to Cut Customer Service Calls by Nearly a Third

The company has overhauled its call center operations with machine learning.

An AI Created This Portrait of Hunger in America by Analyzing 1,000 People in Need

Feeding America, Leo Burnett and Ad Council aim to dispel stereotypes about food insecurity .

Viral App Highlights the Insensitive Logic of a System at the Heart of the Current AI Boom

ImageNet is credited with driving artificial intelligence's current surge. But its generalizations can be crass.

Online Dating in a World of Deepfakes

Facebook wants to help developers build better detection tools.

Why Weather Data Is the Hottest New Commodity for Brands and Businesses

Surprisingly deep consumer insights are powering decisions for everyone from retailers to airlines.

Will the Trump Administration Render Access to Free Weather Data a Thing of the Past?

The NWS is reportedly facing political pressures.

As 2020 Election Nears, Twitter Bots Have Only Gotten Better at Seeming Human

USC study finds automated accounts are getting less spammy and better at engagement than in 2016.

Agencies Are Embracing AI and Making It Part of Their Workflow

Artificial intelligence, once a futuristic novelty, is finally becoming a day-to-day utility.

4 Ways to Avoid Having AI Release Consumers’ Inner Sociopath

Voice assistants encourage too much abuse from users.