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Payless Lifts the Curtain on Its US Comeback

Payless has an ambitious plan to open 300 to 500 stores over the next five years.

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Ikea Created an Augmented Reality ‘Escape Room’ on Snapchat

The campaign comes as AR is becoming more important than ever for retailers.

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Target Wants to Broaden Its Customer Base With New Apple Shop

The collaboration is the latest in a series that includes Disney, Levi Strauss and Ulta Beauty.

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Men’s Wearhouse Gets a High-Tech Upgrade in 3 Next-Gen Stores

The reimagined physical spaces include a digital shirt finder.

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OkCupid Gives an Inclusive—and Slightly NSFW—Update to Valentine’s Day Cards

Dating app aims to celebrate all types of relationships and boost LGBTQ+ artists.

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Walmart’s Bot-Based Order-Picking System Goes National

Walmart is set to begin building out the number of U.S. stores that double as automated fulfillment centers as it responds to a huge uptick in demand for its curbside [...]

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Twitter, Sprinklr Analyze Characteristics of Brands Providing the Best Customer Support

They replied to eight times more tweets than the average and did so three times quicker.

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Meditation Apps Step Out of Their Comfort Zone to Find New Users

Calm and Headspace saw major growth in 2020 with unconventional marketing.

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Ikea’s New U.S. App Bridges At-Home and In-Store Shopping

Among the new features is more options for delivery and pickup.

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Camp + King Snaps Up AOR Duties for Purpose-Led DTC Unicorn Grove Collaborative

The natural household and personal care company is valued at around $1.2 billion and is poised for a big 2021.

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Hinge Redesign Aims to Streamline the Online Dating Process

New prompt features and hand-drawn illustrations cater to singles trying to find love in a pandemic.

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Sephora Will Open Shops Inside Kohl’s, Ending a Long Partnership With JCPenney

"Kohl's has made the very smart move of jumping aboard the beautifully packaged, wonderfully scented Sephora train."

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A Majority of CEOs Will Change How Their Companies Interact With Consumers

The report contains some eye-opening findings regarding the chasm between CMOs and CEOs on the need to fundamentally change to an experience model: only four-in-10 CMOs agree with the CEOs.

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Facebook Agrees to Acquire CRM Platform Kustomer

The team will join the social network, and the service will continue to operate.