Amazon Taught Us We Can Have Anything in a Few Hours. Coronavirus Is Changing That
Supply chain strain is extending delivery beyond 1-day promise
A surge in orders has strained even Amazon's impressive logistics network.
Jordan Stead, Amazon
Key Insights:
- Amazon is shifting inventory between warehouses to meet demand.
- Analysts say its biggest challenge will be finding delivery drivers.
- We’re also seeing a ripple effect from manufacturing halts in China.
- Amazon is in a better short-term position because consumers don’t see empty shelves.
Amazon has grown to dominate ecommerce in part by whittling its delivery windows down to unprecedented timeframes. As a result, 150 million Prime members have extraordinarily high expectations not only for what they can order, but how quickly it will arrive.
