Lessons Learned From Lord & Taylor’s Run-In With the FTC

In case you missed it, Lord & Taylor recently came under fire with the Federal Trade Commission as a result of one of its influencer marketing campaigns.

In case you missed it, Lord & Taylor recently came under fire with the Federal Trade Commission as a result of one of its influencer marketing campaigns.

The brand had partnered with several fashion bloggers and Nylon to promote its new Design Lab clothing line. However Lord & Taylor neglected to make it clear to consumers that influencers’ Instagram posts and the Nylon coverage were paid ads, not genuine editorial content.

Like many large brands, Lord & Taylor appointed a third-party social media agency to hire influencers and carry out the campaign on its behalf. But despite the additional parties involved, the FTC declared Lord & Taylor solely responsible for violating its mandate that companies not engage in unfair or deceptive marketing.

However, this wasn’t the case with the Machinima FTC ruling, in which the commission pointed the blame at the multichannel network–not the advertiser, Microsoft’s Xbox—for not disclosing that the YouTube videos were part of a paid influencer campaign.

So we have two scenarios and two different outcomes, which begs the question: How is the FTC policing influencer marketing campaigns?

Noncompliance is probably happening more than the FTC realizes, as brands go directly to creators. Many campaigns are not getting the required labeling correct and aren’t complying with FTC guidelines. So, who should be the responsible party be if creators don’t disclose that their video is part of a paid opportunity: the brand, agency, platform vendor, MCN or the creators themselves?

In a recent conversation with Paul Kontonis, president of the Global Online Video Association, he recommends the age-old rule of following the money. “Start at the top. Ultimately, the brands are starting the chain of events and should be responsible for ensuring disclosure,” Kontonis said, adding that the responsible thing for agencies and vendors to do is educate brands on best practices and offer guidelines that help them to stay within the bounds of the program.

If the Lord & Taylor incident has taught us anything, it’s that:

  • Influencer marketing has significant power: Influencer marketing is no longer just a nebulous concept that brands can loosely use to “promote awareness.” Rather, it’s a highly powerful, established marketing channel capable of producing significant results, and as such, it must adhere to the rules and regulations set forth by the FTC.
  • The market needs better education: Many influencer marketing agencies and vendor platform companies are not putting enough emphasis on FTC compliance and disclosure and, as a result, brands risk meeting the same fate as Lord & Taylor. In a recent conversation with Vidcon editorial director Jim Louderback, he suggests that agency management is the first line of defense and is where the education needs to happen–something he hopes to do through Vidcon.
  • Disclosure statements need to be everywhere: It’s not enough to simply state in the video’s YouTube copy that the video is a paid sponsorship. Once that video gets shared to other platforms, such as Facebook, that disclosure might not be seen. Brands must ensure that disclosure is also part of the creator’s actual content–whether it be a video or a photo, it has to be everywhere.
  • The onus is on the brands: Regardless of who is responsible for educating all parties, the Lord & Taylor ruling has set the precedent that the brand will ultimately be responsible, so brands should look to partner with agencies and vendors that are adamant about FTC compliance.

Remember, it’s not just your business or brand reputation that’s at stake here. If customers feel that a brand has duped them with unclear influencer advertising, customer loyalty can also be seriously compromised.

Jessica Rich, director of the Bureau of Consumer Protection, summed up the Lord & Taylor matter well. In a statement about the incident, she said, “People browsing the web, using social media or watching videos have a right to know if they’re seeing editorial content or an ad.

I couldn’t agree more, and am glad to see peers and industry organizations like GOVA and Vidcon committed to supporting brands so they can uphold this promise to consumers.

Brendan Lattrell is the founder and CEO of Grapevine, which connects consumer brands with creators through its influencer marketing platform.

Image courtesy of littleny/Shutterstock.

Publish date: May 18, 2016 https://stage.adweek.com/digital/brendan-lattrell-grapevine-guest-post-lord-and-taylor-ftc/ © 2020 Adweek, LLC. - All Rights Reserved and NOT FOR REPRINT