How the Kmart Stole Christmas


Not so fast…

It’s actually not so hard out there for a retailer during the holidays.

Doorbusters; great sales; everyone rushing to get their children that last special gift to cram under the tree (if that’s your thing). It shouldn’t be a problem to spend some money — even if you have to use the luxury of layaway.

It’s a great invention that allows people to save up, use a store savings account, and buy those really big gifts. That is, unless the store decides to cancel layaway and then keep your cash.

Attention all Kmart shoppers: We have a serious issue.

According to WRTV-6 (ABC, Indianapolis), a Bloomington, Ind. mother shopped and “laid away” (it could happen) six gifts. She has been paying on these gifts since November. And then, she gets an email telling her that her gifts were out of stock and her layaway contract was cancelled.

“When I called customer service, he told me 7 to 10 business days is when I get my refund. Well, that will likely be after Christmas,” [Ashley] Hazel said. “It’s unethical. It’s unprofessional, and you expect more when you’re paying for a service.”

blue light specialSo, that started the investigative reporting machine to see who else is considering hurling a Yuletide log through the window of the home of the “Blue Light Special.”

Other shoppers have reported hearing anywhere from 3-5 days for their money back, or even up to 14 days in some cases, the Consumerist reports.

“We are very disappointed to hear that you had to go through this experience with your layaway order. Please let us know if you do not see your refund within 5-7 business days,” Kmart responded to some posts.

The next time you hear about “Doorbusters” at a Kmart, vandalism may be involved.

Publish date: December 17, 2014 © 2020 Adweek, LLC. - All Rights Reserved and NOT FOR REPRINT