How Twitter Is Cleaning Up Twitter—for Publishers

Doubling down on live video and promising not to burn partners

Platforms still rely on publishers to supply content to keep users engaged.

In case you haven’t heard, there’s a crisis of trust in media. Fake news issues aside, publishers are angry with and distrustful of tech platforms for making major changes that upended the entire digital media industry. Big tech platforms promised publishers reach and scale in exchange for giving away their content for free, a devil’s bargain that’s had disastrous consequences for media companies large and small. Meanwhile, consumers are concerned about platforms mishandling their data, and brands fear their ads might appear next to abhorrent content. It’s a Hydra-esque issue, with multiple heads snapping at the institution of media from all angles.

Enter Twitter, which in 2019 is extending an olive branch to publishers. According to Twitter global vice president and head of content partnerships Kay Madati, it all starts with showing publishers that the platform isn’t about to screw them over.

“We don’t want to disintermediate [publishers],” Madati said. “We are not telling them, ‘Give us your content, we’ll sell it, and we’ll send back some of the money.’ We’re saying, ‘Package us into how you go to market, and work with us, and we can be an extension of your overall value proposition to your own clients. And this is very valuable in an evolving media landscape where a lot of [publishers] are trying to figure out, ‘Are you friend or foe?’”

Platforms, powerful as they are, still rely on publishers to supply content to keep users engaged. And Twitter is looking to further bolster its own roster of content by offering publishers “reach, relevance and revenue” if they work with the platform, Madati said. For publishers, that means mapping out ways to participate in Twitter’s live video options and tap into conversations already occurring on the platform. During the annual Consumer Electronics Show convention in Las Vegas this month, Twitter highlighted content partnerships with publishers like The Ringer and Fox Sports to show how they can team up to capitalize on live events and cultural touchstones.

Twitter is a little more than two years into the original content game, striking deals with brands like the NFL and the NBA to bring live sports and conversation around it to the platform. It’s also inked deals with digital news publishers like BuzzFeed News, which in 2017 introduced a live morning news show “AM to DM.” The morning show, which aired more than 200 episodes in 2018 and was renewed for a 2019 season. According to BuzzFeed, it garners an average of 400,000 views per episode and has sponsors like Wendy’s, Bank of America and T-Mobile. (A rep said layoffs announced last week that affected 15 percent of the company’s workforce did not affect the “AM to DM” team.)

Twitter and Bloomberg also partnered in a revenue-sharing deal to create TicToc, a Twitter-first news brand that debuted in December 2017 and now reaches 1.5 million average daily viewers. While Twitter will remain the core platform for TicToc, Bloomberg has plans to expand it beyond Twitter in 2019, a Bloomberg spokesperson said.

Every content partnership Twitter has struck has included a live video component, Madati said. The partnerships also focus on repackaging content to be picked up by users and distributed across the platform. “AM To DM,” for example, recuts segments from its program for distribution, which BuzzFeed said results in an average of 3 million tweet impressions each week.

“We’re never going to be Netflix on Twitter,” Madati said. “These lean-back experiences where you sit and you watch something for an hour and a half—none of our content executes that way.”

The premium publisher content also helps insulate brands from brand-safety incidents, said Sarah Personette, Twitter’s vp of global client solutions. The company has announced several steps to try to crack down on some of the worst of the worst on the platform. CEO Jack Dorsey this month went on something of a media blitz, during which he tried to explain—sometimes confusingly—how the company is trying to do better overall.

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