Instagram Reacted to the Hack That Locked Users Out of Their Accounts

The photo- and video-sharing network also provided safety tips

Locked out of your Instagram account? You're not alone - Credit by CarmenMurillo/iStock
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Amid widespread reports of a hack locking Instagram users out of their accounts, the Facebook-owned photo- and video-sharing network shared steps victims should take to restore their accounts, as well as safety precautions for all of its users in order to avoid similar fates.

Instagram said in a blog post that people who have been locked out of their accounts can regain access here with a new, secure email address.

The company wrote, “If you received an email from us notifying you of a change in your email address, and you did not initiate this change, please click the link marked ‘revert this change’ in the email, and then change your password.”

Instagram also shared the following safety tips to prevent falling victim to similar hacks:

  • Use a strong password—at least six numbers, letters and symbols—different from those used elsewhere on the web.
  • Revoke access to suspicious third-party applications.
  • Activate two-factor authentication.

Instagram added, “We have dedicated teams helping people to secure their accounts. If you have reached out to us about your account, you will hear back from our team soon.”


david.cohen@adweek.com David Cohen is editor of Adweek's Social Pro Daily.
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