Twitter giveth, and Twitter taketh away—quite abruptly, in the case of the latter.
The social network announced in a Twitter Safety blog post that it acquired Smyte, a San Francisco-based technology company that specializes in safety, spam and security issues.
However, existing Smyte clients—which include Indiegogo, GoFundMe, npm, Musical.ly, TaskRabbit, Meetup, OLX, ThredUp, YouNow, 99designs, Carousell and Zendesk—were stripped of their access to Smyte’s application-programming interface without warning, Sarah Perez of TechCrunch reported.
Twitter had not yet responded to a request for comment at the time of this post, but Perez reported that Twitter was making phone calls to affected Smyte clients in an attempt to match them up with similar service providers.
Twitter said in its blog post, “From ensuring safety and security at some of the world’s largest companies to specialized domain expertise, Smyte’s years of experience with these issues brings valuable insight to our team. The Smyte team has dealt with many unique issues facing online safety and believes in the same proactive approach that we’re taking for Twitter: stopping abusive behavior before it impacts anyone’s experience. We can’t wait until they join our team to help us make changes that will further improve the health of the public conversation.”
The social network added, “Smyte’s products will help us address challenges in safety, spam and security more quickly and effectively. Their review tools and processes will be powerful additions to our own tools and technology that help us keep Twitter safe. We’ll integrate this technology to strengthen our systems and operations in the coming months.”