The success that Facebook and Google enjoy in digital marketing can be attributed to the data that these companies have. This is particularly true of Facebook, with the company’s understanding of our friends and interests based on its 2.23 billion monthly users. And if one adds Instagram and WhatsApp, the treasure trove of user data is staggering.
But with the California Consumer Privacy Act coming into effect in January 2020, data portability will be the law (and it already is in Europe with the European Union’s General Data Protection Regulation).
The California Consumer Privacy Act says that a business must provide a consumer with all collected personal information, and that information shall be portable and “in a readily usable format that allows the consumer to transmit this information to another entity without hindrance.”
Data portability enables any user to get all of their data from Facebook and port or transfer it to another social network or elsewhere.
So, will data portability hurt Facebook?
From a user’s perspective, I doubt it. If you’re angry with Facebook for abusing your data, you’ll simply leave. Data portability isn’t what will make you leave.
The options that exist for porting one’s data aren’t exactly like Facebook, and most of your friends are probably not on that platform, so even if there was an algorithm that could take your Facebook data and insert into your Twitter, Pinterest or some other platform profile, the end result wouldn’t be compelling enough for enough users.
But from an advertiser’s perspective, data portability could impact Facebook. Here are a couple of ways:
Personal data management solution
Although there isn’t a mass exodus from Facebook, there are a lot of people who are unhappy with the various data breaches that keep coming. This trend will probably help the data lockers finally take off.
Even credit report giant Experian, through its acquisition of identity management tool myID.com in 2011, offered users a solution to monitor their digital footprint and build an online profile of their private data.
Could now be the time for users to start managing their data en masse? Personal, founded in 2009 and merged last year with Digi.me (and now called Digi.me), enables users to privately and securely share data with businesses that the user selects.
In the same way that it took ad blockers—first launched in the late 1990s—time to gain traction, I believe we’ll see the growth of personal data management platforms in the coming year or two.
For marketers, this will be their first opportunity beyond Google, Facebook and Amazon to gain access to quality user data. And because this data will be user controlled and provide users with benefits and rewards, it could provide marketers for high-ticket items—cars, houses or even vacation packages—with an opportunity to purchase user data from open and interested prospects who are benefitting from sharing their data. If I was in the market for a new car or a vacation, I’d happily share my data in exchange for a lower price or some other benefit.
What Facebook offers users is worth less than the value it derives from user data when including all of the ads and other intrusions that are part of the Facebook experience (and most of these data lockers are free).
Given the high cost of acquiring qualified users in these categories, most marketers will accept the lower numbers of users provided by data management solutions vs. Facebook or Google because the quality of the data provided by data lockers will be better.
Incentivizing users for their data
Beyond the value of personally managed data to high-ticket marketers described above, all advertisers can take advantage of the opportunities of user data being stored in data lockers. In the same way that offer walls enabled people playing games to unlock incentives and progress more quickly in a game, all marketers can offer users micro-payments in exchange for data.
For example, Visa could offer users a free drink at Starbucks in exchange for the birthdays of a card holder’s family members. This data could serve Visa well in its marketing efforts to offer personalized suggestions leading up to each family member’s birthday, while the user benefits immediately with an easily redeemable micro-payment.
Whether it’s high value data about car purchase intent or lower value data, both examples highlight the real opportunity for users to claim value for their data—something that was previously given for free to Facebook and Google in exchange for their products and services.
For marketers, although personal data management data won’t initially have the scale of Facebook or Google, the data quality it will be higher. More important, it will enable marketers to have access to actual data through which they can cultivate relationships with users based on user consent, instead of playing inside Facebook or Google’s walled garden without gaining access to the data.
Data will now become a true currency.
So, while data portability won’t kill Facebook, it will provide users with an easy way to port their data from Facebook to a data locker, enabling them to start profiting directly from their data. And it will give marketers access to higher-quality data with users’ consent.
Koby Ram is CEO of data trading foundation Liberdy.