SoulCycle CEO Melanie Whelan on Creating Your Own Luck

For Melanie Whelan, the importance of customer service has carried over from her family living room to SoulCycle’s boardroom where she leads a team dedicated to spreading wellness and good vibes. Lessons came early and often from her parents, who provided her with the foundations of leadership, which she shares here.

@lgranatstein Lisa Granatstein is the Chief Content Officer at Adweek.